Contact:


PO Box 231 
Mallaig, AB 
T0A 2K0 

Call Us Now


780-639-0445
780-826-0289


 

Our Services

Residencial Services

Commercial
&Industrial Services

Frequently Asked Questions


1. Why is it necessary to have my furnace and ducts cleaned?

All air conditioning, ventilation and heating systems collect bacteria, fungi mold and other contaminates that reduce indoor air quality. Not only can the air become unpleasant, but it can negatively impact the health of those breathing it. While some bacteria and dust in the air you breathe is natural and assist in the building of your immune system, excessive and over-exposure can cause an array of health and respiratory problems.


2. What is sanitizing and when is it necessary?

Envirocon is an environmentally friendly bacteriostat, fungistat and all- purpose deodorizer that is specific to the HVAC industry. It is highly effective in eliminating odor-causing microorganisms at the origin. It does not contain any perfumes or masking agents and is safety rated by the Environmental Protection Agency (EPA). Envirocon is particularly useful in systems where there have been rodents or when a building has had water or fire damage. It is also widely used as an all-purpose deodorizer.


3. How much does a furnace cleaning cost?

The answer to this question varies depending on the size of the home/building being cleaned. Our power whip package includes the cleaning of one residential furnace, all main lines and up to twelve ducts. There is an additional charge for each duct over twelve.


4. Is there a mileage charge?

All cleanings within the City of Cold Lake do not have a mileage charge. There is a very reasonable mileage charge for all other areas. The charges start at $10.00. Please call us to inquire about the mileage charge for your area.


5. Some companies charge an environmental fee as well as a dirt disposal fee. Do you?

No, we do not charge either of these fees. Many companies will charge these fees to all of their customers. This allows the company to make a lot more money while hiding the mileage charge in those fees. At Champion, we do not feel it is fair to increase rates for everyone in order to hide mileage charges. Therefore, we simply charge reasonable mileage fees to those customers who live outside the city limits.


6. What forms of payment do you accept?

We accept cash, cheque or e-transfer at the time of service. When using e-transfer, please ask the technician for set-up information.


7. Where is your office located?

The address is 9 Bruyer Crescent, Cold Lake, Alberta. T9M 1E2. If you are planning to stop in, please call ahead. (780-639-0445)


8. Why is there such a price difference between furnace cleaning companies?

There can be many reasons why prices vary from company to company. In smaller communities like ours, some of the higher charges can be related to the cost of outside companies traveling to and staying in the area. Be specific when asking a company what their charges are so you are not surprised by the scope of the work or the final cost. Ensure that you are aware of what is included in the price quoted and that you will receive a thorough cleaning. Some questions to consider are:


a) How long will the cleaning take?

For a thorough cleaning, an average sized home with one furnace should take two people between 1.5 - 2 hours. If there is only one person, expect the job to take about 3 hours or more.


b) What method of cleaning does the company use?

We use an aggressive cleaning process called Power Whip. It is a combination of compressed air and a tool called a power whip that beats the inside of the duct work.


c) Does the company use a truck-mounted system?

Portable units simply do not have enough power to thoroughly clean out HVAC systems in the same way that truck-mounted units do.


d) What is included for the price they are quoting?

Furnace inspection, main lines, hot air vents and cold air returns should all be considered.


e) Does the company guarantee their work?

If you are not satisfied with your cleaning, the company should work with you to ensure that you are happy.


9. My house was just built. Do I still need a furnace and duct cleaning?

When a home is built, construction debris like sawdust and drywall dust often remains in the system. When the furnace is turned on, all that debris will circulate through the home in the air you breathe. Additionally, many new homes are located in sub-divisions that are still being developed, resulting in a dustier environment for your family.


10. Can I just have my air ducts cleaned, and not my furnace?

No, our process does not allow us to clean air ducts without cleaning the furnace.


11. How long does a residential cleaning take?

A 1200 to 1400 sq. ft. home with one furnace will take approximately 1.5 to 2 hours to clean. Larger homes may require more time. If a home has a second furnace, another 1 to 2 hours will be required, depending on the size of the home.


12. How frequently should I have my furnace and ducting cleaned?

For an average home, we recommend every 2 to 3 years. For homes where there are occupants with severe allergies, asthma, or numerous animals, a cleaning more often may be necessary. (Please see Question #14 if you are renovating).


13. Do you clean furnace and ducts all year?

Yes we do. Once the temperature reaches about -23c including the wind chill it causes difficulties with our air lines and therefore, becomes necessary for us to reschedule the cleanings. We monitor the forecasts in advance and try to anticipate these days, but the weather is sometimes unpredictable. We appreciate your understanding when colder temperatures make it necessary to reschedule your cleaning to a later date. We will do everything we can to accommodate your appointment in a timely manner on a warmer day.


14. How far in advance should I book my cleaning appointment?

August to February is our busiest season. By October, we are often booking as much as six weeks in advance, so calling early in the season is best. In the busy season, consider asking to be added to our Cancellation List for an earlier appointment!


15. We are doing renovations to our home. When should we have our furnace and duct system cleaned?

Most people find it necessary to have a cleaning following renovations. Drywall dust, in particular, will continue to circulate through your system until it has been cleaned out. We recommend a cleaning after all the renovations have been completed.


16. I have just had a new furnace installed. Do I still need an HVAC cleaning?

Unless you have just had your system cleaned, the answer is yes. Having a new furnace installed does not remove the dirt and debris that was pre-existing in the ductwork. These pollutants will continue to circulate through the system until they are removed.


17. What do I have to do to prepare for a residential cleaning?

In order to clean the home thoroughly, we require access to all the vents. We will happily move furniture from overtop of them and replace the furniture after the cleaning. Because we clean all the vent covers prior to putting them back in, having access to a kitchen sink is helpful.


18. Is the cleaning going to result in dust coming up through the vents, leaving a mess behind?

No. We cover all the vents in the home, isolating the suction. The vacuum unit is sucking debris out to the truck. Therefore, air is not being pushed up and out through the vents. Only the vent being cleaned at the time will have the cover removed.


19. Does someone have to be home during the cleaning?

Yes, we require someone to be in the house during the cleaning. If you cannot be there due to another commitment, maybe an extended family member or trusted neighbour can assist you. If necessary, we can also reschedule an alternate cleaning time to fit your plans.


20. I need to change my appointment. Is there a charge to do so?

No, we do not charge a fee for rescheduling. Our aim is to accommodate our customers as best we can. When rescheduling, please notify us as early as possible. This allows us to better accommodate your new appointment choice.


21. I have to cancel my appointment. What do you charge for a cancellation?

We do not charge a cancellation fee. However, we appreciate being notified as far in advance as possible.


22. I have pets. What should I do with them for the cleaning?

All pets vary in their reaction to strangers in the home as well as in their tolerance of noise. Many pets have no problem at all during the cleaning and wander freely throughout the house. Most cats will simply run to a closet or other quiet area to hide during the cleaning and then run from that room to a different one when our staff gets too close. If your pet reacts negatively to strangers, please put them in a pet carrier for the period of the cleaning. This will help your pet feel safer and will protect our staff from animals that bite due to fear. Another option may be for a neighbor or friend to watch your pet for a couple of hours. Ultimately, you know your pet best and are therefore the best person to judge what would be best for them.


23. It is very cold today. Do you have the furnace off the entire time of the cleaning?

Yes. The furnace will be turned off the entire time. During the winter months we recommend that you turn up your thermostat for about fifteen minutes before your appointment time. The technician will determine the best set-up, trying to run the vac hose through a window. The rest of the window will be closed up either with cardboard or Styrofoam to retain as much heat in your home as possible.


24. Do you sell furnace filters?

Yes. We carry various sizes of disposable and permanent filters on the trucks. We can also special order pleated filters of unique size or shape.


25. How often should I change my furnace filter?

Furnace filters should be cleaned or replaced every 2-3 months. This helps to maintain a clear air flow through your HVAC system.


26. Do you fix and/or install furnaces as well?

No we do not. For repairs, or to purchase a new furnace it will be necessary to call a plumbing and heating company.


27. Do you clean fireplaces?

Yes, we clean wood burning fireplaces and wood stoves. The process takes up to an hour depending on the stack. The price of a fireplace cleaning is reduced if it is cleaned at the same time as the furnace and ducts. Please inquire about this when booking your cleaning as we need to allow additional time for your appointment. IMPORTANT: When booking a fireplace cleaning, please do not use your fireplace/woodstove for a full 24 hours prior to the cleaning. We must ensure that all hot embers have been extinguished or the cleaning cannot be performed.


28. My insurance company requires a letter stating that my fireplace chimney is clean. Do you provide that and if so, what is the cost?

Yes, we can provide a letter to you for insurance purposes. If we clean your chimney we can provide a letter at no charge within a week of the cleaning. If we come to inspect your chimney but it does not require a cleaning, there is a charge for the inspection. We are happy to provide a letter to you at no extra cost for this purpose as well.


29. Do you sell gift certificates?

Yes, we do! Gift certificates are a great way to surprise a loved one who has everything! They can be purchased in any dollar amount to suit your budget. (If you have a gift certificate to use towards a cleaning, please present it to the technician prior to the invoice being completed).


Our Commitment To You


  • 100% Satisfaction Guaranteed

  • Professional, thorough cleaning of the furnace, heat exchangers,blower, all ducts (hot & cold) and main lines

  • Two Trucks to Serve You Better

  • The Best Cleaning at the Best Price